Our story
Our purpose
Our purpose is to bring innovation to the pensions industry through technology, by inventing solutions that can help providers upscale their businesses. While at it, we ensure to make the pensions world more understandable, simple, and accessible for everyone involved. Learn more about how our solutions can assist you by clicking here.
Our mission
Here at CTC, we are passionate about simplifying complications by bringing innovation to the pension industry and ensuring that any technology we innovate will be in compliance with the regulations.
Our values
1 | Knowledge
No matter how much we already know about the pensions industry, we believe in further developing our knowledge every day to help us enhance our solutions, to ensure our solutions stay ahead of the technological curve. Doing so will help our clients provide an excellent digital experience for their customers through our technology while also ensuring that our solution can help providers upscale their businesses.
2 | Excellent user experience and accessibility
With the pensions industry being so complicated and usually manual; taking so much time for each step to be completed and communicated, we bring the whole experience online making it simple, accessible, and faster for providers and their clients. This means workflow and processes will be made simple through automation for providers while the journey and language used to communicate with our client’s customers will be made simple, with the jargon fully busted.
3 | Innovation-focused
Innovation is in our DNA. We ensure that we continue to bring solutions that can help providers upscale their business at a low cost while ensuring this does not compromise on customer experience for their customers and compliance. The experts behind CTC are always on the watch with the industry and the changes within it. When we notice changes, we either develop a new solution to help make the changes easy for your firm to adapt to or adapt our existing solution to cater for the changes, taking the worries off your hands.
4 | Customer-centred
Excellent user experience is the core of our beliefs and the whole concept behind our process (customer journey). This is why the process involved in our technology, while in compliance with the regulations, will also ensure that our client’s customers will be able to fully understand the information they are presented with. We ensure to normalise the language communicated with the end-user.
5 | Solution-orientated
At the core of CTC existence is our solution-orientated hearts. We believe there is a solution to every problem. We’re here to help our clients solve any problems within pensions either through the solution we’ve already built or through a bespoke solution built just for you.
6 | Collaborative
CTC is the meaning of being collaborative. Each individual behind CTC brings expertise to build game-changing solutions to change the way the pensions industry operates. One day at a time, we aim to make the pensions industry a fun and simple topic to talk about for everyone.
7 | Complying with compliance with confidence
Our technology not only makes life simple for you and your customers. We also make sure that everything we innovate is in compliance with the current regulations and any regulations that will be introduced in the future.
Our story
Chambers Townsend Consultancy (now known as CTC Pensions Tech in the digital world but still registered as Chambers Townsend Consultancy) was formed by Nigel Chambers, David Townsend, and Sam Alhamis in 1990. Having previously worked together in the life insurance industry, and with a passion for product development, the three were in the vanguard of the first Fintech revolution.
The expertise to deliver regulatory compliant software coupled with original market thinking put CTC at the forefront of the industry. CTC enabled clients to be first to market for Income Drawdown in the mid 90’s and pioneered software for transfer analysis.
In the late 90’s, Elements was formally and fully created out of CTC’s work for Pension Review – helping the industry review two million potential cases of pensions mis-selling.
Based on the latest client-server technology, Elements was used by almost 100 organisations to communicate with customers, track cases and analyse where compensation was due. With hundreds of products and pension schemes to analyse, Elements is well proven to work with the whole range of assets and charging structures.
CTC Software continues to exploit the depth of Elements, bringing new innovations in both B2B and D2C propositions – all while maintaining its long-recognised expertise and leadership in Illustrations and compliant financial modelling software.
CTC combines actuarial excellence and cutting-edge digital development to offer software as service products and tailored builds across the pensions and long-term savings market.
With ISO 27001 and ISO 9001 certification and 30 years of supplying software and consultancy to the financial services sector with both multi-national and specialist boutique customers, CTC has a pedigree to give confidence in any project.
Click here to meet the experts behind CTC.